PANEL: Making Interventions in Uncertain Times: The Development of a Mandatory Code for Canada’s Wireless Industry

TitlePANEL: Making Interventions in Uncertain Times: The Development of a Mandatory Code for Canada’s Wireless Industry
Publication TypeConference Paper
Author(s)Middleton, C.
Affiliation (1st Author)Ryerson University
Section or WGCommunication Policy and Technology
DateFri 28 June
Slot CodeCPTF4b
Slot Code (Keyword)CPTF4b
Time of Session16:00-17:30
RoomQ121
Session TitlePANEL: Making Interventions in Uncertain Times: The Development of a Mandatory Code for Canada’s Wireless Industry
Submission ID6920
Abstract

Paper title for panel: Not Reinventing the Wheel: International Precedents for Empowering Wireless Consumers
In an intervention to the CRTC's 2012 consultation on the development of a mandatory Wireless Code for Canada, our team of researchers composed a number of recommendations based on research findings and other similar codes from Australia and the UK. The research findings about the youth and senior demographics are detailed in the following papers, and here, I will describe the precedents set by Australian and British approaches to regulating wireless services in the interests of fair consumer practices. In May 2012, Australian industry association Communications Alliance put forth a Telecommunications Consumer Protections (TCP) Code to serve as a code of conduct for the telecommunications industry, designed to ensure good service and fair outcomes for all consumers. Similarly, the UK's federal regulator Ofcom has in the past stipulated a code of practice for mobile subscription sales and continues to provide a number of resources for consumer empowerment in an uncertain wireless market. This paper describes how these initiatives translate to the Canadian context, informing our recommendations for the establishment of a Wireless Code for Canada in light of a wireless market that continues to lack sufficient competition.

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